This extension allows you to automatically collect survey responses that rate your agent’s performance on a ticket. The add-on offers four different methods to collect satisfaction ratings from your customers:Send a survey X minutes/days after a ticket is closed. The user will click a survey link and fill out the survey form on your website. Send a simplified survey X minutes/days after a ticket is closed. The simplified survey includes only TWO options – a “thumbs up” or “thumbs down” (good/bad). As soon as the user clicks an option in the survey email the choice will be recorded and they will be shown a “thank you” message. View an automatic survey page after the user closes a ticket. Include a survey link on each email that a customer receives from an agent about the ticket.
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