Have you ever wanted to use your tickets as a knowledge base that your users can search for answers? Now you can!A public searchable archive of your old tickets can reduce the number of tickets you get as many customers are already conditioned to search for information before sending a support request.The Public Tickets add-on for Awesome Support helps you to reduce the cost of support by allowing you to create a searchable archive of selected tickets that your users can access at any time. Here is an example of what your users could see when they access your Public Tickets page:
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